Play-by-Play Templates We'll Hopefully Never Need
Wow. Incredible work.
Microsoft's crisis communications is bland and impersonal: https://news.microsoft.com/en-hk/2024/07/21/helping-our-customers-through-the-crowdstrike-outage/
An Adweek analysis of the Cheif Security Officer's response, and what they liked about the crisis comms approach: https://www.adweek.com/brand-marketing/crowdstrike-outage-crisis-communications/
I thought this was the best move of their comms strategy https://mashable.com/article/crowdstrike-outage-pwnie-award-epic-fail-acceptance-speech
This is an extraordinary analysis and a fantastic gift! Thank you Carilu! It’s been a long while since I’ve had to do crisis management comms, this is now my go-to framework should I ever have to in the future.
Fantastic breakdown!!
Brilliantly exected response. Way to go.
Wow. Incredible work.
Microsoft's crisis communications is bland and impersonal: https://news.microsoft.com/en-hk/2024/07/21/helping-our-customers-through-the-crowdstrike-outage/
An Adweek analysis of the Cheif Security Officer's response, and what they liked about the crisis comms approach: https://www.adweek.com/brand-marketing/crowdstrike-outage-crisis-communications/
I thought this was the best move of their comms strategy https://mashable.com/article/crowdstrike-outage-pwnie-award-epic-fail-acceptance-speech
This is an extraordinary analysis and a fantastic gift! Thank you Carilu! It’s been a long while since I’ve had to do crisis management comms, this is now my go-to framework should I ever have to in the future.
Fantastic breakdown!!
Brilliantly exected response. Way to go.