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Carilu Dietrich's avatar

This is a fantastic article benchmarking many of these numbers for public companies: https://substack.com/home/post/p-149718363. I love @Jamin Ball and @cloudedjudgement

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Dr Nia D Thomas's avatar

I'm really surprised that there's nothing in this list about an organisation wanting to measure whether it's being somewhere people want to be employed at and stay at.

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Gene's avatar

I would add RPC(revenue per customer) and RPU(revenue per user).

Also LTV. The lifetime value of your ICP.

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Manik Taneja's avatar

Appreciate this deeply researched and thoughtfully presented article. These 10 metrics definitely resonate well with me. One thing to add is to know if one is working in a Cost vs Profit Center as per the company delineation. Depending on the company/vertical they play in, the challenges one will need to overcome will vary widely. For example, the challenges from being in the Product org in a Platform Team at a Cost Center like IT/SRE like Axon vs Growth/Profit Center like Twitter/Yelp are night and day.

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Bazza Gilbert's avatar

That's a very interesting comment. Given that the challenges between working in a cost vs profit center vary, do you see one as more advantageous than the other?

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Álvaro Barbosa's avatar

Love it

Thanks a lot

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